Warranty Disclosure & Customer Acknowledgment

Forklift Select LLC

Please read carefully before purchase

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Forklift Select LLC is committed to standing behind the warranty coverage provided with eligible equipment. However, a warranty is limited protection against specifically covered failures. It is not a guarantee that the equipment will be free from defects, breakdowns, repairs, maintenance needs, or downtime, and it does not mean that every repair occurring during the warranty period is covered.

The warranty applicable to this purchase is the specific written warranty identified on the buyer's quote, invoice, warranty certificate, or warranty schedule. Coverage varies by equipment, age, condition, warranty program, and term.

1. Only the written warranty controls

The specific written warranty accompanying this transaction establishes the duration of coverage, covered components, exclusions, monetary limits, labor coverage, claim requirements, and available remedies. Statements such as "warranty included," "parts warranty," "parts and labor warranty," "powertrain warranty," or similar descriptions are summaries only and do not expand the coverage stated in the applicable written warranty.

No salesperson, employee, broker, technician, service provider, or other representative has authority to modify, enlarge, waive, or otherwise change the written warranty unless the change is expressly stated in a written document authorized by Forklift Select LLC.

Verbal statements do not modify the warranty.

2. Warranty coverage is limited to covered failures

The occurrence of a mechanical failure during the warranty period does not, by itself, establish warranty coverage.

A claim is covered only when:

1. the failed component is covered by the applicable written warranty;
2. the failure occurred during the applicable warranty term;
3. the cause of failure is not excluded;
4. all maintenance, operating, and claim requirements have been satisfied; and
5. the claim has been submitted, reviewed, and approved in accordance with the warranty procedure.

A covered component located near, connected to, or affected by a non-covered component does not make the non-covered component a covered item.

Likewise, damage resulting from the failure of an excluded or non-covered component is not covered unless resulting damage is expressly included by the applicable written warranty.

3. Items not expressly covered are excluded

Unless specifically identified as covered by the applicable written warranty, maintenance items, wear items, consumables, adjustments, and non-covered components are the buyer's responsibility.

Depending upon the warranty program, excluded items may include, without limitation, such items as filters, fluids, antifreeze/coolant, seals, gaskets, hoses, fittings, radiators and other maintenance or wear-related components.

The applicable written warranty schedule controls. An item is not covered merely because it is necessary to complete a repair involving another component.

Diagnostic charges, service calls, technician travel, freight, transportation, towing, pickup/delivery, shop supplies, environmental fees, taxes, expedited shipping, and other related expenses are not covered unless the applicable warranty expressly provides otherwise or Forklift Select LLC or the warranty administrator approves them in writing.

Labor is covered only when the specific warranty purchased or provided expressly includes labor coverage.

4. Claims must be authorized before repairs are performed

Except where otherwise expressly stated in the applicable warranty, no repair should be performed and no parts should be ordered until the warranty claim has been reviewed and written authorization has been provided.

The buyer must promptly report a suspected warranty issue to:

warranty@forkliftselect.com

The buyer may be required to provide:

• a written repair estimate;
• technician diagnosis and findings;
• photographs or video;
• equipment serial number;
• current hour-meter reading;
• maintenance and service records;
• parts and labor breakdown;
• fault codes or diagnostic reports; and
• any other information reasonably necessary to determine the cause and extent of the failure.

Additional inspection or diagnosis may be required before a coverage decision can be made. Submitting an estimate or claim does not constitute approval.

A salesperson's awareness of a problem, a conversation with a technician, or submission of an invoice does not constitute warranty authorization.

5. Unauthorized repairs are not automatically reimbursable

The buyer may not authorize repairs, replace components, disassemble equipment, or incur expenses and then assume that Forklift Select LLC or the warranty provider will reimburse those costs.

Repairs performed without required prior authorization may be denied, even where some portion of the repair might otherwise have qualified for coverage.

Forklift Select LLC and/or the warranty administrator must be given a reasonable opportunity to investigate the reported condition, obtain diagnostic information, determine coverage, source covered parts where applicable, and approve the appropriate repair procedure.

6. Maintenance is the buyer's responsibility

Proper maintenance is a condition of warranty coverage.

The buyer is responsible for performing all manufacturer-recommended and industry-standard inspections, maintenance, lubrication, fluid changes, adjustments, charging procedures, and other routine service applicable to the equipment.

Maintenance must be performed at appropriate intervals and documented.

Failure to maintain the equipment properly, failure to provide requested maintenance records, operation with insufficient fluids or lubrication, continued operation while overheating or while warning indicators are present, or failure to address a known condition may result in denial of a claim where such conduct caused or contributed to the failure.

7. Misuse, overloading and improper application are not covered

Warranty coverage does not apply to failures or damage caused or contributed to by abuse, misuse, neglect, accident, collision, improper operation, overloading, improper attachments, unauthorized modification, environmental conditions, or use outside the equipment's rated specifications or intended application.

This includes, without limitation:

• exceeding the forklift's rated capacity;
• exceeding the rated load-center specification;
• attempting to lift loads whose effective load center causes the forklift's actual capacity to be exceeded;
• operating with improper or unapproved attachments;
• impact or collision damage;
• continued operation after overheating or another serious warning condition;
• unauthorized modifications or repairs; and
• severe-duty, high-impact, unusual, or specialized applications that were not disclosed when the equipment was selected.

The capacity shown on a forklift's data plate is dependent upon configuration and load center. The buyer is responsible for confirming that the equipment purchased is appropriate for the actual loads, dimensions, load centers, attachments, operating environment, and application in which it will be used.

Unless expressly warranted in a separate writing signed by Forklift Select LLC, Forklift Select LLC does not guarantee that equipment is suitable for a particular application based upon incomplete or inaccurate information supplied by the buyer.

8. Third-party warranty administration

Certain warranties may be provided, administered, serviced, or adjudicated by JBI or another third-party warranty provider.

Where a third-party warranty applies, coverage is governed by the terms, conditions, limitations, exclusions, and claim procedures of that warranty program.

Forklift Select LLC may assist in facilitating a claim, collecting documentation, communicating with the warranty administrator, or coordinating repairs. Such assistance does not constitute an admission that a failure is covered and does not expand the warranty.

9. Downtime, rental equipment and consequential expenses

Loss of use is not warranty coverage.

Unless expressly agreed otherwise in writing, neither Forklift Select LLC nor the warranty provider is responsible for:

• rental or replacement equipment;
• lost production;
• lost revenue or profits;
• labor or employee downtime;
• missed jobs or contracts;
• storage costs;
• business interruption;
• expedited freight;
• third-party penalties;
• incidental expenses; or
• indirect, special, incidental, or consequential damages arising from equipment downtime or failure.

The possibility that the buyer may incur these expenses does not convert them into warranty-covered expenses.

10. Warranty does not create a right to a refund or replacement machine

A mechanical failure or warranty claim does not automatically entitle the buyer to return the equipment, cancel the transaction, receive a refund, receive substitute equipment, or require Forklift Select LLC to repurchase or exchange the machine.

Where a valid covered claim exists, the remedy provided by the applicable warranty is the remedy stated in that warranty, generally involving repair or replacement of the covered component, subject to its terms and limitations.

All sales remain final except to the extent otherwise expressly agreed in writing or required by applicable law.

11. Used equipment

Except for the specific express limited warranty identified in the sales documents, used equipment is sold: as is, where is, and with all faults.

Used equipment has experienced prior operation and normal wear should be expected. The existence of an express limited warranty does not convert used equipment into new equipment or create a guarantee concerning every component of the machine.

Except for the express limited warranty specifically provided in writing, Forklift Select LLC disclaims all other warranties to the maximum extent permitted by law, including any implied warranty of merchantability and any implied warranty of fitness for a particular purpose. There are no warranties that extend beyond the express written warranty provided with the sale.

12. Claim investigation is not an admission of liability

Forklift Select LLC may inspect equipment, obtain estimates, communicate with technicians, provide parts, participate in repair costs, provide goodwill assistance, or otherwise attempt to help resolve a customer concern.

Such assistance does not constitute an admission that the condition existed at the time of sale, that Forklift Select LLC caused the condition, that the condition is covered by warranty, or that Forklift Select LLC has any legal obligation beyond the applicable written warranty.

Any goodwill assistance provided in one instance does not modify the warranty or create an obligation to provide similar assistance in the future.

13. Customer's duty to minimize additional damage

The buyer must discontinue operation when continued use could reasonably cause additional damage or create an unsafe condition.

The buyer is responsible for taking reasonable steps to prevent further damage after discovering a problem.

Damage caused or worsened by continued operation after the buyer knew or reasonably should have known that a significant mechanical problem existed may be excluded from warranty coverage.

14. Warranty documents control

The buyer acknowledges that warranty coverage may differ between machines and warranty programs.

The buyer's invoice, warranty certificate, warranty schedule, and any applicable warranty terms should be reviewed together.

Where the specific warranty schedule expressly provides coverage that differs from a general provision in this disclosure, the specific written warranty provision governing that coverage controls.

General advertising, website language, emails, photographs, sales discussions, or marketing descriptions do not expand or replace the specific written warranty provided with the equipment.